eBay Live Chat Integration

Add MyLiveChat to your eBay listing or store

MyLiveChat provides an easy way to integrate your eBay online store with MyLiveChat. MyLiveChat helps your team answer visitors quickly, collect offline messages, and keep support conversations organized. It lets your team answer visitors in real time, see helpful visitor context, and keep every conversation available for follow-up.

Use this guide to add MyLiveChat to your eBay store. If you do not have a MyLiveChat account yet, create a free MyLiveChat account.

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Sign in to the MyLiveChat web console and click Deployment menu on the left. Choose Non-Javascript Link tab and copy the MyLiveChat code.

Now sign in to your ebay shop, then edit selling item description (Switch to form with more choices)

Publish the page, then open your listing in a private browsing window. A private window matters: as a signed-in administrator you may see a different version of the page than your visitors do.

1. Look for the chat launcher on the page. If it is missing, view the page source and search for mylivechat to confirm the code is really being served.
2. Start a chat as a visitor and send a test message.
3. Sign in to the web console and confirm the message arrives and that you can reply.
4. Close the chat and check the transcript is saved, so you know follow-up will work.

If your listing caches pages, clear the cache before deciding something is broken. A cached copy of the old page is the single most common reason a correct installation looks like a failed one.

• You tried to use the JavaScript snippet. eBay does not allow active content such as JavaScript in listings. That is why this integration uses a plain chat link or image button instead of the standard code snippet - the link works within eBay's rules.
• The link was added to one listing. Add it to your listing template so new listings carry it automatically.
• Chat looks offline to everyone. The widget shows an offline form when no agent is signed in. That is working as intended - set your hours and your offline message so the page tells visitors when to expect a reply.

Colours, position, language and the pre-chat form are all set in your MyLiveChat dashboard, not in the eBay code, so you can change them without touching your listing again. See customization options for what can be changed, and visitor monitoring if you want to see which page a visitor is on before you reply.

New to live chat? Start with how to add live chat to your website and the live chat launch checklist. Also useful: Answering order-tracking questions. Also useful: Live chat best practices. If you are worried about page speed, see does live chat slow down your website.

After setup, sign in to the web console to answer visitors from your browser. You can also use the desktop app from the download page if your team prefers it.

Why is this a link instead of the usual chat button?

eBay listings do not allow JavaScript, so the floating launcher cannot run there. The link opens your chat window in a new window instead, which is the supported way to offer chat from a listing.

Can I put the link in my listing template?

Yes. Adding it to your listing template is the practical way to get it onto every listing without editing them one at a time.

Will buyers see it on mobile?

Yes. The link opens the chat window in the buyer's browser, on desktop and mobile alike.

Is it really free?

Yes. One agent, unlimited chats and unlimited websites are free forever, with no credit card required.

If anything is unclear, contact our support team from the chat button on this page or visit the Support page. We can help you choose the right setup path.