Transcripts

Every chat saved, searchable, exportable.

Live chats end. The transcript stays — for coaching agents, auditing AI answers, training new staff, refunding the right customer, and replying to the GDPR data-export request that lands six months later.

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Filter the way you think

Find any chat in seconds.

Filter by department, date range, agent, customer name, IP, or email. Full-text search inside transcripts — find every chat that mentioned "refund" last month.

  • Department filter
  • Date range filter
  • Agent filter
  • Visitor name / email / IP
  • Full-text search inside chat bodies
  • CSV / JSON export for the whole result set
Transcript list with filters
Transcript list — filterable by every column.
Single transcript view
Per-chat detail with full transcript + visitor metadata
Visitor courtesy

Email the transcript automatically.

Toggle on "email transcript on chat end." The visitor gets a clean copy in their inbox — useful for support tickets, sales follow-ups, and legally required acknowledgements.

Also useful for
  • · Coaching agents on tone and accuracy
  • · Auditing AI replies for hallucinations
  • · Responding to GDPR data-access requests
  • · Mining transcripts to grow your KB
Free on every plan

Your conversations — stored, searchable, yours.

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Guides: the 30-minute weekly review · onboarding with transcripts · tagging & categorizing chats

Transcripts as the record: law firms · agencies · automotive · real estate

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Give every visitor an instant way to reach you.

Launch live chat, connect your knowledge base, and add AI answers when you are ready. No credit card, no trial clock.

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