BigCommerce Live Chat Integration

Add MyLiveChat to your BigCommerce store

MyLiveChat provides an easy way to integrate your BigCommerce store with MyLiveChat. MyLiveChat helps your team answer visitors quickly, collect offline messages, and keep support conversations organized. It lets your team answer visitors in real time, see helpful visitor context, and keep every conversation available for follow-up.

Use this guide to add MyLiveChat to your BigCommerce store. If you do not have a MyLiveChat account yet, create a free MyLiveChat account.

Start free

Sign in to the MyLiveChat web console and click Deployment menu on the left. Choose Embedded Chat tab and copy the MyLiveChat code.

Now sign in to your BigCommerce account. You need to:

1. Click App -> Live Chat menu on the top

   

2. Select Other Third Party Live Chat Service and place MyLiveChat code

   

   

3. Choose the Chat Box Location and press Save.

Save the template, then open your store in a private browsing window. A private window matters: as a signed-in administrator you may see a different version of the page than your visitors do.

1. Look for the chat launcher on the page. If it is missing, view the page source and search for mylivechat to confirm the code is really being served.
2. Start a chat as a visitor and send a test message.
3. Sign in to the web console and confirm the message arrives and that you can reply.
4. Close the chat and check the transcript is saved, so you know follow-up will work.

If your store caches pages, clear the cache before deciding something is broken. A cached copy of the old page is the single most common reason a correct installation looks like a failed one.

• The code sits in one template only. Adding the snippet to a single template, such as the home page, means chat only appears there. Put it in the layout every page uses.
• Chat looks offline to everyone. The widget shows an offline form when no agent is signed in. That is working as intended - set your hours and your offline message so the page tells visitors when to expect a reply.

Colours, position, language and the pre-chat form are all set in your MyLiveChat dashboard, not in the BigCommerce code, so you can change them without touching your store again. See customization options for what can be changed, and visitor monitoring if you want to see which page a visitor is on before you reply.

New to live chat? Start with how to add live chat to your website and the live chat launch checklist. Also useful: Using chat to recover abandoned carts. Also useful: Answering order-tracking questions. If you are worried about page speed, see does live chat slow down your website.

After setup, sign in to the web console to answer visitors from your browser. You can also use the desktop app from the download page if your team prefers it.

Do I need a particular BigCommerce plan?

No. The chat code is added through your store settings and works on any plan that lets you add your own scripts or edit your theme.

Will it appear on checkout?

Only if the code is served on checkout pages. Checkout is often rendered separately, so test it directly rather than assuming.

Will it slow down my store?

The chat code loads asynchronously, so it does not block your page from rendering. If you want to check that for yourself rather than take our word for it, measure your own pages before and after with your usual speed tool.

Is it really free?

Yes. One agent, unlimited chats and unlimited websites are free forever, with no credit card required.

If anything is unclear, contact our support team from the chat button on this page or visit the Support page. We can help you choose the right setup path.