Privacy Policy

Thank you for visiting our website. This privacy policy explains how MyLiveChat (operated by Richscripts Inc.) collects, uses, and protects personal information collected at this site and through the MyLiveChat service. Please read this policy before using the site or submitting any personal information. By using the site, you are accepting the practices described here. These practices may be updated from time to time; changes will be posted on this page with a revised “Last updated” date and apply going forward, not retroactively. You are encouraged to review this policy whenever you visit to understand how your information is handled.

* Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

For information submitted by visitors, agents, or customers through a MyLiveChat account, the account owner usually decides what data is collected, why it is collected, and how long it is kept. In that relationship, MyLiveChat generally acts as a processor or service provider for the account owner. Our Data Processing Agreement explains the processor terms, sub-processor controls, security measures, and return or deletion commitments that apply to that Customer Personal Data.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

When you use the MyLiveChat service, we may also process account registration details, login and authentication records, billing contact information, chat transcripts, tickets, visitor identifiers, IP addresses, user agents, uploaded files, custom fields, and service logs needed to provide, secure, troubleshoot, and improve the service.

The Site and service may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with service providers that help us operate and measure the service. MyLiveChat customers can configure visitor storage and in-chat privacy notice settings from the dashboard to match their own consent and privacy requirements.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

We also use sub-processors and service providers for hosting, payments, transactional email, CDN/security, support, and optional AI features. The current sub-processor list is published on the Trust & Security page and in the Data Processing Agreement. We do not sell customer conversations or visitor personal data.

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

We maintain technical and organizational measures designed to protect personal information, including transport encryption, access controls, audit logging, backup procedures, security monitoring, personnel confidentiality, and incident response processes. Additional details are available in our Trust & Security page and DPA.

Depending on where you live and how your data is processed, you may have rights to access, export, correct, restrict, object to, or delete personal data. To make a request:

• Contact us via email at [info@mylivechat.com]

• Include your name, associated email address, and the website or account connected to the request if known

• We will process your request within 30 days, subject to verification and applicable legal obligations

If your request concerns data collected by one of our customers through their website or chat workspace, we may direct the request to that customer or help that customer respond as its processor. Please note that some data may be retained for a limited time for legal, security, fraud-prevention, dispute-resolution, backup, or operational reasons.

MyLiveChat is operated from Canada and uses service providers in several regions. Where Data Protection Laws require transfer safeguards for Customer Personal Data, we use appropriate safeguards such as customer-selected data residency, contractual protections, Standard Contractual Clauses or approved addenda where applicable, and supplementary security measures.

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
 
By e-mail: info@mylivechat.com

We reserve the right to make changes to this policy. Any changes to this policy will be posted.