Feature List

Live chat software offers more than just chat. Push links to visitors, co-browse with online shoppers, and learn how they found your site. Interact with web site visitors and give them the assistance they're seeking.

Multiple Simultaneous Chat Sessions

One agent can handle any number of chat sessions at the same time. Each session runs in a separate room tab in the Agent Console. Agents can accept or ignore incoming chat request by clicking on "Accept" or "Ignore" button in the room tab.

High Reliability, Scalability and High Load Support

Is your live chat solution powered by a reliable chat engine? My LiveChat is powered by Cute Chat, the #1 ASP.NET chat software. It can support hundreds of web chat rooms and thousands of visitors without any degradation in response time. It's still being actively developed.

Customizable Visitor Popup Messenger

Upload your company logo and agent photo. Customize agent greeting and system messages.

Receive an alert

When a visitor clicks your live chat button.

Chat live with visitors using SSL (Secure Sockets Layer)

Visitors will see the padlock icon in their live chat browser window letting them know the conversation is encrypted.

Spell Checker

Eliminate spelling mistakes with our powerful spell checker, which automatically outlines mistakes as you type.

Canned Responses

With the click of a mouse, you can send pre-written answers to commonly asked questions.

See all visitors

Learn who your visitors are and where they came from, in real-time. Provide a personal experience to turn visitors into customers.

Proactive Chat

Invite your website visitors to chat with you in a private, one-on-one sales and support environment.

No page refreshes

Comes with rich AJAX Based Interface allowing you to work smarter and efficiently.

No additional software is needed.

No special plug-ins, Java Applets, DLL's or ActiveX Controls needed to be installed by your users.

Compelling end-user experience

My LiveChat has one of the easiest and most intuitive user interfaces ever created. Its unique set of features include rich text, image emoticons, sound effects, user selected fonts, text and avatar icons, and more.

Fast response time even on a slow connection

Only relevant information is transferred between client browser and the chat sever and only when some action by either side is required, providing for superior performance.

Graphical emoticons.

Sometimes, one image costs thousands words.

Email Chat Transcript for Visitors

Visitors may request a chat transcription sent to their email address.

Match with your site design

Design of chat window can easily match corporate design of your site. It will feel as an integral part of your site.

File Transfer

It is easy for agents and visitors to attach files to conversation. Screen shots, manuals, documents and many more.

Typing Indicator

Display indication when contact is responding.

Presence & Status

Able to view contact's status and presence.

Offline Messaging Delivery

Send offline messages to contacts(This feature will be available in the next release).

Sound Effects

Sounds play when a new message is received or someone enters the room.

Support for conversation logging.

History are perfectly kept and can be searched by admin or staff members by date range, or for specific staff or customer.

Full Integration with an existing user profiles database

Developers can easily integrate My LiveChat with any membership database (e.g. portal or forums database) so users can chat with their existing screen names and profiles. No need to recreate everything you already have in place.

Easy installation

It only takes a few minutes! Insert a simple piece of HTML code into your webpage and you are all set. During the free trial period all features are fully available. When you subscribe, all customizations and account settings that you've made on your account will remain.

Firewall Support

HTTP Tunneling to work through firewalls and proxy servers.

Multi-language support

Localization can be set with a simple property. You can even create your own XML files or alter the included Spanish, German, and French XML files to customize how text appears.


MyLiveChat includes a powerful geolocation service that provides accurate, in-depth information about the geographic characteristics of your website visitors.

Real Time Website Visitor Monitoring

View visitor's IP address, host name, country, browser type, pages visited, referrer address, and other information. This information will allow you to better define your marketing strategies.

Minimizing to Windows System Tray

When you don't have ongoing chat sessions with customers, Agent Console can be minimized to Windows System Tray - small area in the bottom right corner of the screen, near the clock. When your website visitors calls, Agent Console will pop up from the System Tray automatically, and you will be able to answer the call.

GDPR Compliance

The General Data Protection Regulation (GDPR) is a new European Union (EU) law that gives residents greater protection and control of their personal data. It will regulate the data companies in and outside the EU can collect, store, and transfer – as well as how they use it.

Chat with your visitors, Increase sales and conversions, make your customers happy!