Changelog

Tabbed launcher templates (Home / Messages / Help)

The first layout-different livechat3 templates ship today. Until now every template was a single chat thread varied only by colors. Templates 102 (Tabbed Launcher) and 103 (Help-First) introduce a tabbed panel paradigm: same widget surface, three modes the visitor flips between — a Home greeting card with quick actions, the chat thread, and a help-center search that pre-loads popular articles on tab open.

Header overflow menu carries Sound on/off, Restart conversation, and Copy transcript (clipboard-write with execCommand fallback). Mobile drops to icons-only tabs and a full-viewport sheet under 420px. Both templates share i18n keys so admin-customized copy applies to either pick.

• Preview Tabbed Launcher (chat-forward) · Preview Help-First (docs-forward)
• Switch in /dashboard/config_embedtemplate.ascx — both appear at the top of the picker as featured templates.

Public Trust & Security page v3035

Procurement teams asked, we answered. New /trust.aspx covers SOC 2 Type II, GDPR / CCPA / ISO 27001 alignment, regional data residency (EU / NA / self-hosted), GDPR right-to-be-forgotten by API, sub-processor list, and trust-document request flow. Live status pill links to the existing server-status page.

Developer Platform landing

Dark-themed dev landing at /developers.aspx with cURL / Node / Python quickstart tabs, full REST API endpoint reference, webhook payload docs with HMAC verification snippet, and Visitor SDK quickstart. Designed for the engineer evaluating integration before signing.

Smart Triggers + visible bubble

Admin-defined client-side rules that proactively pop the chat widget. Conditions DSL: URL match, time on page, scroll depth, exit intent, returning visitor, idle time, device class, referrer match. Per-visitor cooldown via localStorage so the same trigger doesn't pester twice. Eight starter templates ship in the admin UI for one-click setup (pricing dwell, exit intent, returning visitor, checkout dwell, mobile welcome, deep scroll, idle visitor, From Google).

Visitor-side proactive bubble UI renders the trigger message above the launcher with Reply / Dismiss buttons, hover-to-pause autoclose timer, single-bubble model, mobile-responsive.

Visitor Segments with filter-to-SQL translator

Saved filters over the Visitor CRM. Visual rule builder with field/op/value rows, all-rules-match (AND) or any-rule-matches (OR) modes. Server-side filter-to-SQL translator covers standard fields, custom attributes (via AttributesJson LIKE), and tracked events (correlated EXISTS). SQL-injection-safe: every value passes through parameterised queries. Live-preview match count in the modal builder.

Eight starter-pack templates: Hot leads, Active in 7d, At-risk, Anonymous browsers, High-value identified, Recent signups, Page-view fires, Paid plan.

Visitor CRM v1 + JavaScript SDK bridge

Per-site visitor identity store with profile, custom attributes, and event timeline. dbo.Visitor + dbo.VisitorEvent tables, dashboard viewer at /dashboard/visitors.ascx with search + drawer detail.

The Visitor SDK (mlc-visitor-sdk.js) gained a backend bridge: boot({ apiToken, apiUrl }) opt-in + identify/update/track now mirror to the v1 API via debounced POSTs. Same Intercom-compatible call shape so existing instrumentation ports cleanly.

Chatbox Behavior settings page

Admin-friendly settings page mirroring Crisp's Chatbox Behavior layout. 12 toggles across 5 sections: default-tab, visitors (email/phone/force-identify), files (allow files / audio), Knowledge Base (show in chatbox / KB-only mode / nav mode), status (online indicator / typing dots). Cross-field rules enforced both client-side (visual disable) and server-side. Auto-save with the standard "Automatically saved" pill.

Knowledge Base + public Help Center

Major product addition. dbo.KbArticle table with status workflow (draft / visible / hidden) and an independent UseForAi flag — the AI bot can train on internal-only docs while the public help center stays public-only. Markdown editor with live preview at /dashboard/kb_article_edit.ascx.

• Public help center at /help/?sid=N + per-article reader
• Categories CRUD + customization (logo, accent color, banner)
• Search analytics: top queries, no-result queue, rising terms, CSV export
• Bulk markdown import + one-click migration from legacy AI training sources
• Was-this-helpful per-article feedback loop

Integrations directory

Crisp-style channel marketplace at /dashboard/integrations.ascx. Four sections: Website (HTML / WordPress / Shopify / etc.), Messaging (Slack live; WhatsApp / Messenger / Telegram / Discord roadmap), Email (reports + templates live; Gmail / Outlook roadmap), Developer tools (REST API / webhooks / SDK / AI). "Soon" tiles open a request-access modal so the team sees demand for each unbuilt integration.

Public REST API v1 + Slack integration + outbound webhooks

Major API milestone. Token-authenticated REST API at /v1/api.ashx with read + write resources: tags, conversation_starters, handoffs, transcripts, usage, feedback, visitors, webhook_subscriptions, whoami. Bearer-token or query-string auth. JSON envelope with X-MLC-Request-Id on every response.

Native Slack integration: per-event subscriptions (handoff, feedback) with Send Test Message verification. Generic outbound webhooks with HMAC-signed payloads for any third-party receiver.

AI Plan Gating

Critical revenue protection. Every consumer of AiGlobalConfigRepository.GetManagedOpenAIKey() now checks the calling site's plan before drawing on managed AI — so free-plan sites can no longer silently burn the provider's quota. Friendly error copy + deep-link to the AI purchase page when gated. Bring-your-own-key customers unaffected.