Dashboard

One workspace for AI setup, live support operations, and rollout control.

MyLiveChat brings AI bot setup, knowledge training, live chat administration, handoff visibility, and billing controls into the same dashboard so teams can launch faster without splitting work across disconnected tools.

Bots

Create bot profiles, choose avatars, shape the start screen, and control how AI introduces itself.

Knowledge

Train from websites, FAQs, and text content, then test replies before exposing changes to visitors.

Operations

Manage agents, departments, handoffs, and service controls in the same place the AI is configured.

Launch control

The dashboard is where teams turn AI from an idea into a real workflow: start screen, prompt chips, disclaimer copy, and bot identity all live here.

Operator readiness

Agents and admins keep the same operational visibility they need for departments, schedules, responses, and handoff continuity.

Continuous improvement

Treat the dashboard like a control room for refinement: review AI behavior, adjust training, and keep lifting answer quality over time.

Inside the workspace

Screens that keep AI and live support aligned.

MyLiveChat agent management dashboard
Agent and bot management

Keep the human team, bot settings, and service coverage in the same operational rhythm.

MyLiveChat department settings
Routing and ownership

Departments and routing controls help decide where the customer goes when AI should escalate.

Auto distribution settings in MyLiveChat

Coverage and workload balance

Auto distribution and operating rules make sure conversations land where they should as AI and people work together.

Canned response management in MyLiveChat

Knowledge and response support

Canned replies, training material, and dashboard-side testing help the team reinforce what the AI should say next.

See the AI workspace in action

Launch AI, measure behavior, and keep the human team ready.

The dashboard is where rollout strategy becomes daily operations.

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