Honest comparison

How does MyLiveChat compare?

Side-by-side against the four chat platforms most often shortlisted alongside us. Real feature checks, real pricing math, real trade-offs — no marketing fluff. Where competitors win, we say so.

MyLiveChat

Full platform, flat pricing

From $0/mo
AI + KB + chat in one plan
Brand younger than Intercom

Crisp

SMB-friendly, France-based

From $0/mo (limited)
Polished UX
AI is a paid add-on

Intercom

Enterprise-class, premium

From ~$74/seat/mo
Mature integrations
Per-seat costs scale fast

Zendesk Chat

Add-on to ticketing suite

From ~$55/agent/mo
Tight ticket integration
Heavy if you only need chat

Pricing as commonly listed on competitor sites at time of writing. Always verify current pricing.

Full feature matrix

Every feature, side by side.

Scroll horizontally on mobile. Last reviewed Q4 2025 against publicly-listed plans.

  MyLiveChat Crisp Intercom Zendesk Chat Drift
Live Chat Core
Real-time chat widget
Free plan with no time limitLimited14-day trial
Per-seat pricingNo (flat)No (flat)YesYesYes
File / voice attachments
Saved replies / canned messages
AI Chatbot
AI bot included in base planAdd-onAdd-on (Fin)Add-onDrift AI
RAG-grounded answers (cites sources)Partial
Bring your own OpenAI key
Smart human handoff
Per-site spend capPer-resolution $
Knowledge Base
Public help center includedHigher tiersAdd-onSuite planLimited
Same articles train your AI botSeparate syncSeparate
Markdown editor with live previewWYSIWYG onlyWYSIWYG only
Search analytics + no-result queueTop tier
Visitors & Engagement
Visitor CRM + identify SDK
Saved Segments
Smart Triggers (proactive bubble)Higher tiersHigher tiers
Triggered CampaignsHigher tiers
Developer / Integration
Public REST API on all paid plansHigher tiersHigher tiers
Outbound HMAC-signed webhooks
Slack integration (built-in)
Self-hosted optionYes (custom)
Pricing model
Cheapest paid plan$19/mo (3 seats)~$25/mo (4 seats)~$74/seat/mo~$55/agent/mo~$2,500/mo (sales)
10-agent monthly cost (est.)$59~$95~$740+~$550+$2,500+
Head-to-head deep dive

The trade-offs, by competitor.

Where MyLiveChat wins, where the competitor wins, and who each fits best.

MyLiveChat vs Crisp

Closest comparison. Both target SMBs with flat pricing.

Where MyLiveChat wins

  • AI bot included in the base plan, not behind an add-on paywall
  • Bring-your-own OpenAI key on Growth (Crisp doesn't offer this)
  • Per-site AI spend cap prevents bot-runaway billing surprises
  • Lower entry price ($19 vs $25), more agent seats per dollar at every tier
  • Self-hosted option for compliance-sensitive customers

Where Crisp wins

  • More polished UX in the agent inbox — years of design iteration
  • Bigger app marketplace (Shopify, Zapier-native)
  • Hosted MagicReply / MagicSearch trained on a larger corpus
  • Native Apple/Android customer apps for visitor-side
  • Brand recognition in Europe
Best fit for MyLiveChat: teams who want AI-first chat without paying extra, want spend predictability, or value a self-hosted option.

MyLiveChat vs Intercom

Different ballparks. Intercom optimizes for enterprise, we optimize for SMB economics.

Where MyLiveChat wins

  • 10x cheaper at 10 agents ($59 flat vs $740+ per-seat)
  • No per-resolution AI billing — flat reply packs instead of $0.99 per Fin resolution
  • Real free plan instead of "free trial then aggressive sales motion"
  • Setup is one script tag — no SE call required
  • Same product on every plan — you scale seats, not feature unlocks

Where Intercom wins

  • Mature enterprise integrations (Salesforce-native, advanced Hubspot)
  • Survey + product-tour suite is a strong adjacent product family
  • SOC 2 + HIPAA compliance + dedicated CSMs at higher tiers
  • Reporting depth at the executive-dashboard level
  • Larger talent pool of admins who already know the product
Best fit for MyLiveChat: growing teams whose Intercom bill keeps climbing every time they add an agent, or pre-Series-A startups not ready to commit $700+/mo.

MyLiveChat vs Zendesk Chat

Zendesk Chat is part of a much bigger ticketing suite. Worth comparing only if you'd buy the whole suite.

Where MyLiveChat wins

  • Standalone tool — no need to also buy ticketing you don't use
  • ~10x cheaper at the small-team end
  • AI bot is one flag away vs. Answer Bot's separate-product onboarding
  • Modern dashboard vs. Zendesk's dated agent UI
  • Live chat is the product, not an add-on to a ticketing platform

Where Zendesk wins

  • Tight integration with their ticketing — if you already use Zendesk Support, the marginal cost of adding Chat is small
  • Mature multi-channel routing (email, voice, social, chat)
  • Decades of macros / triggers / SLA-engine maturity
  • Compliance certifications (SOC 2 Type II, HIPAA, FedRAMP)
  • Ecosystem — thousands of marketplace apps
Best fit for MyLiveChat: teams who only need chat (not the full ticketing platform), or are migrating off Zendesk because it's too heavy for their use case.

MyLiveChat vs Drift

Drift is a B2B sales-engagement product that does chat. We're a support-first chat product that does sales triggers.

Where MyLiveChat wins

  • Affordable at every team size (Drift's entry is "talk to sales")
  • Public pricing — no demo gauntlet to learn what it costs
  • Built for ongoing support, not just lead-capture conversations
  • Self-serve signup — live chat in 5 minutes, no SE booking
  • Knowledge base + AI grounding included

Where Drift wins

  • Best-in-class for outbound BDR-style "playbooks" routing leads to sales reps
  • Account-based marketing integrations (6sense, Demandbase) baked deep
  • Calendly-style meeting booking inline in chat
  • Salesforce data sync at enterprise depth
  • BDR-team workflows (round-robin, lead scoring routing)
Best fit for MyLiveChat: companies whose chat is mostly support + customer success (not outbound enterprise sales) and who want to skip the demo-to-pricing dance.

Switching from another platform?

Most teams move in under an afternoon. Articles import via markdown bulk upload, agents are invited by email, and your existing visitor identity flows keep working with our SDK. Open a ticket and we'll help you map your current platform's concepts to ours.

Talk to migration support
Bulk import KB articles via markdown
AI training source migration in one click
SDK preserves your existing visitor identity
Webhooks bridge to your existing tooling
"Our Intercom bill was about to cross $1,200 / month with the agents we wanted to hire. We switched to MyLiveChat over a weekend, kept every workflow that mattered, and pay $59 / mo flat. The AI bot's deflection rate is honestly higher because we finally had budget left to write a proper KB."
EM
Elena M. Head of Support, Series A SaaS
All in one platform

Three products in one plan, every plan.

Live Chat Platform

Real-time messaging, agent console, smart triggers.

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AI Chatbot

Grounded in YOUR knowledge base. Smart handoff to humans.

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Knowledge Base

Public help center + AI training data, in one editor.

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