Standalone chat vs suite tiering

MyLiveChat vs Freshchat

Freshchat is the chat product inside the Freshworks suite: a free tier for up to 10 agents, then per-agent plans at $19, $49, and $79 per month (billed annually), with its Freddy AI agent metered by session. MyLiveChat is a standalone website-support tool: one agent free forever with unlimited chats, paid plans from $15/month, and no AI session meter to watch.

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Where Freshchat wins

Suite depth and social channels.

Freshchat ships social messengers, SMS, intelligent routing, and SLA tooling on its higher tiers, and it plugs naturally into Freshdesk and the rest of the Freshworks ecosystem if you already live there.

Where MyLiveChat wins

Flat cost without tier-climbing.

MyLiveChat keeps the website-support job on one flat plan. Features like the knowledge base and AI answers do not sit behind a $49 or $79 per-agent tier, and chats and AI usage are never metered by session.

Decision rule

Standalone website chat versus a Freshworks commitment.

Pick MyLiveChat when website chat is the job and you want predictable cost. Pick Freshchat when your team is standardizing on Freshworks and needs its routing, SLA, and social-channel depth.

Side-by-side

How the two products separate in practice.

Buying factor MyLiveChat Freshchat
Free plan 1 agent, unlimited chats, free forever Free for up to 10 agents
Paid entry price $15/mo Growth $19/agent/mo, billed annually
Higher tiers Seat-based, no feature tiering ladder Pro $49, Enterprise $79 per agent/mo
AI pricing Optional AI, predictable packs Freddy AI Agent metered at $49 per 100 sessions
Knowledge base Built-in public help center Available within the Freshworks suite
Ecosystem Standalone, works on any site Strongest inside Freshworks (Freshdesk etc.)
Longevity Running since 2003 Part of Freshworks (founded 2010)
Best-fit buyer Lean team wanting flat website-chat cost Team standardizing on the Freshworks suite

Source check, July 17, 2026

  • Freshchat public pricing shows a Free plan for up to 10 agents, Growth at $19/agent/month, Pro at $49/agent/month, and Enterprise at $79/agent/month (billed annually), with the Freddy AI Agent metered at $49 per 100 sessions.
  • Official source: freshworks.com/live-chat-software/pricing. Competitor pricing changes over time — confirm current figures on that page before deciding.
  • MyLiveChat figures reflect our own pricing page: 1 agent free forever with unlimited chats, paid plans from $15/month, no per-conversation charge.
Choose MyLiveChat if

You want the flat, focused option.

  • You want website chat without committing to a suite or climbing per-agent tiers for core features.
  • You want AI help without a per-session meter deciding when the bot gets expensive.
  • You want live chat, a knowledge base, and optional AI on one flat, predictable plan.
Choose Freshchat if

Its model matches your plan.

  • You already run Freshdesk or other Freshworks products and want one vendor.
  • You need intelligent routing, SLA policies, and social messengers at the tier you are buying.
  • A free tier with up to 10 agents fits your team today and the tier ladder fits your growth plan.
Run it yourself

How to test a suite decision on your own site.

This comparison turns on whether you are buying a chat tool or joining a suite. Suites earn their price when several of their parts are genuinely in use; they are expensive when only one is.

Step one

Check how much of the suite you would really use.

  • List the suite modules you would switch on in the first ninety days, and cross off any that need a project to adopt.
  • Ask which team owns each one. A module with no owner is shelfware with a monthly invoice.
  • Price the whole thing per agent at the headcount you expect in a year, including part-time weekend cover.
  • Check which of the features you care about sit on the tier above the one you were quoted.
Step two

Then measure the chat job itself.

  • Run a week on each with the same hours, the same greeting, and the same routing.
  • Track first response time, missed chats, and the share of chats resolved without a transfer.
  • Time how long a new agent takes to become useful in each console.
  • Log the questions your knowledge base should have answered without a human.
Before you move

What switching actually involves.

Leaving a suite is harder than leaving a chat tool, which is the real lock-in and worth pricing honestly at the start rather than discovering later. If your tickets, contacts, and reporting live in the same platform, moving chat alone may not be the decision in front of you.

If chat is the piece that is genuinely separable, the move itself is small: a script tag, your business hours, departments, canned replies, and the knowledge base articles worth carrying across.

Export your transcripts first, and keep the export somewhere the support team can actually search. MyLiveChat keeps chats searchable and exportable on every plan, so the habit transfers.

A step-by-step version of this lives in our guide to moving from another live chat provider.

Decision checklist

Questions to ask before you decide.

Ask about cost

The numbers that decide it.

  • How many suite modules will be live in ninety days?
  • What is the per-agent bill at next year’s headcount?
  • Which features are one tier above the quote?
Ask about the work

The questions nobody demos.

  • Would moving chat alone actually be possible later?
  • Who owns routing and SLA configuration day to day?
  • What does the reporting tell you that you would act on?

One caution about any comparison page, including this one: pricing and packaging move. The Freshchat figures above carry the date they were checked, and anything material to your decision is worth confirming on the vendor’s own pricing page on the day you decide. Our own plans are listed on the pricing page, and if you want a structured way through the shortlist, start with the evaluation checklist.

Verdict

Freshchat is the right call when the Freshworks suite is already your platform and its routing and channel depth earn the per-agent tiers. MyLiveChat is the better fit when the job is website support and you want it on a flat plan — unlimited chats, a built-in knowledge base, and optional AI with no session meter.

Searching for a Freshchat alternative? MyLiveChat covers the same core job — website live chat with optional AI, a built-in knowledge base, and human handoff — with 1 agent free forever, unlimited chats, and flat paid plans from $15/month. Start free and compare on your own site.

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