Standalone chat vs suite tiering

MyLiveChat vs Freshchat

Freshchat is the chat product inside the Freshworks suite: a free tier for up to 10 agents, then per-agent plans at $19, $49, and $79 per month (billed annually), with its Freddy AI agent metered by session. MyLiveChat is a standalone website-support tool: one agent free forever with unlimited chats, paid plans from $19/month, and no AI session meter to watch.

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Where Freshchat wins

Suite depth and social channels.

Freshchat ships social messengers, SMS, intelligent routing, and SLA tooling on its higher tiers, and it plugs naturally into Freshdesk and the rest of the Freshworks ecosystem if you already live there.

Where MyLiveChat wins

Flat cost without tier-climbing.

MyLiveChat keeps the website-support job on one flat plan. Features like the knowledge base and AI answers do not sit behind a $49 or $79 per-agent tier, and chats and AI usage are never metered by session.

Decision rule

Standalone website chat versus a Freshworks commitment.

Pick MyLiveChat when website chat is the job and you want predictable cost. Pick Freshchat when your team is standardizing on Freshworks and needs its routing, SLA, and social-channel depth.

Side-by-side

How the two products separate in practice.

Buying factor MyLiveChat Freshchat
Free plan 1 agent, unlimited chats, free forever Free for up to 10 agents
Paid entry price $19/mo Growth $19/agent/mo, billed annually
Higher tiers Seat-based, no feature tiering ladder Pro $49, Enterprise $79 per agent/mo
AI pricing Optional AI, predictable packs Freddy AI Agent metered at $49 per 100 sessions
Knowledge base Built-in public help center Available within the Freshworks suite
Ecosystem Standalone, works on any site Strongest inside Freshworks (Freshdesk etc.)
Longevity Running since 2003 Part of Freshworks (founded 2010)
Best-fit buyer Lean team wanting flat website-chat cost Team standardizing on the Freshworks suite

Source check, July 17, 2026

  • Freshchat public pricing shows a Free plan for up to 10 agents, Growth at $19/agent/month, Pro at $49/agent/month, and Enterprise at $79/agent/month (billed annually), with the Freddy AI Agent metered at $49 per 100 sessions.
  • Official source: freshworks.com/live-chat-software/pricing. Competitor pricing changes over time — confirm current figures on that page before deciding.
  • MyLiveChat figures reflect our own pricing page: 1 agent free forever with unlimited chats, paid plans from $19/month, no per-conversation charge.
Choose MyLiveChat if

You want the flat, focused option.

  • You want website chat without committing to a suite or climbing per-agent tiers for core features.
  • You want AI help without a per-session meter deciding when the bot gets expensive.
  • You want live chat, a knowledge base, and optional AI on one flat, predictable plan.
Choose Freshchat if

Its model matches your plan.

  • You already run Freshdesk or other Freshworks products and want one vendor.
  • You need intelligent routing, SLA policies, and social messengers at the tier you are buying.
  • A free tier with up to 10 agents fits your team today and the tier ladder fits your growth plan.

Verdict

Freshchat is the right call when the Freshworks suite is already your platform and its routing and channel depth earn the per-agent tiers. MyLiveChat is the better fit when the job is website support and you want it on a flat plan — unlimited chats, a built-in knowledge base, and optional AI with no session meter.

Free forever for 1 agent

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Launch live chat, connect your knowledge base, and add AI answers when you are ready. No credit card, no trial clock.

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