Flat plans vs per-agent tiers + modules

MyLiveChat vs JivoChat

JivoChat leads with a generous hook — five agents free — and monetizes with per-agent tiers plus a menu of paid add-on modules (WhatsApp, AI, telephony, video calls) that stack on top. MyLiveChat inverts that: one agent free with unlimited chats, then flat plans from $15/month where the core features are included instead of sold as modules.

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Where JivoChat wins

Free seats and channel add-ons.

Five free agents is a genuinely generous entry for a small team, and JivoChat’s add-on menu (WhatsApp, telephony, video, AI) lets a team bolt on channels one module at a time.

Where MyLiveChat wins

A price you can predict.

Per-agent tiers plus per-module add-ons make the real monthly cost hard to know in advance. MyLiveChat’s flat plans include triggers, knowledge base, and optional AI — the bill does not grow a line item per feature.

Decision rule

Module stacking versus all-in flat plans.

Pick MyLiveChat when you want the support stack on one predictable plan. Pick JivoChat when free seats matter most today and you are comfortable assembling (and paying for) modules as you go.

Side-by-side

How the two products separate in practice.

Buying factor MyLiveChat JivoChat
Free plan 1 agent, unlimited chats, free forever 5 agents free, feature-limited
Paid entry price $15/mo flat Basic $28/agent/mo (billed annually)
Higher tiers Seat-based, flat Professional $42, Enterprise $56 per agent/mo
Add-on modules Core features included WhatsApp, AI, telephony, video billed as modules
AI assistant Optional AI on your content, predictable packs AI modules from $13/mo; AI Agent $69/agent/mo
Knowledge base Built-in public help center Not the core product
Longevity Running since 2003 Founded 2012
Best-fit buyer Team that wants one predictable bill Small team that wants max free seats now

Source check, July 17, 2026

  • JivoChat’s public pricing shows 5 agents free on the entry plan, then per-agent tiers (Basic $28, Professional $42, Enterprise $56 per agent/month, billed annually) plus separately billed add-on modules including WhatsApp, AI Assistant, telephony, video calls, and an AI Agent at $69/agent/month.
  • Official source: jivochat.com/pricing. Competitor pricing changes over time — confirm current figures on that page before deciding.
  • MyLiveChat figures reflect our own pricing page: 1 agent free forever with unlimited chats, paid plans from $15/month, no per-conversation charge.
Choose MyLiveChat if

You want the flat, focused option.

  • You want one flat bill instead of tiers-plus-modules arithmetic.
  • You want unlimited chats on the free plan, not feature-limited seats.
  • You want AI and a knowledge base included in the product, not priced as separate modules.
Choose JivoChat if

Its model matches your plan.

  • You need several free seats immediately and can live with the feature limits.
  • You want to bolt on WhatsApp, telephony, or video as discrete paid modules.
  • Per-agent pricing fits a team that will stay small.
Run it yourself

How to price a module menu before you buy it.

Add-on pricing is only cheap while you tick nothing. The honest way to compare is to build the configuration you would actually run, then total it.

Step one

Build your real basket, then add it up.

  • Write down every module you would switch on in the first six months, including the ones a colleague will ask for.
  • Multiply each per-agent module by the seats you expect in a year, not the seats you have now.
  • Add the free seats back in honestly: seats are only free while the modules attached to them are.
  • Compare that total against a flat plan that includes the same capabilities, and keep both numbers written down.
Step two

Then test the parts you will use daily.

  • Run each widget for a week with the same hours and greeting so the comparison is the product, not the setup.
  • Track first response time, missed chats, and transfers per conversation.
  • Check how the agent console behaves with several chats open at once, since that is the real workload.
  • Note every question a knowledge base article could have answered on its own.
Before you move

What switching actually involves.

The move is a script tag plus an afternoon of configuration: business hours, departments, canned replies, and the help articles worth bringing across. The part teams underestimate is deciding which add-on behaviours they will simply stop using.

MyLiveChat’s plans are flat, so the configuration you build is the configuration you keep — there is no per-module decision waiting each time you want to turn something on.

Export your transcript archive before you cancel. It is the only copy you keep, and it is what a refund argument or a data request will need later.

A step-by-step version of this lives in our guide to moving from another live chat provider.

Decision checklist

Questions to ask before you decide.

Ask about cost

The numbers that decide it.

  • What is the total with every module you would actually tick?
  • Which modules are per agent rather than per account?
  • What is the bill at next year’s seat count?
Ask about the work

The questions nobody demos.

  • Which channels will you genuinely staff, not just enable?
  • What happens to a module’s data if you drop it?
  • Is the free seat count still free with your basket attached?

One caution about any comparison page, including this one: pricing and packaging move. The JivoChat figures above carry the date they were checked, and anything material to your decision is worth confirming on the vendor’s own pricing page on the day you decide. Our own plans are listed on the pricing page, and if you want a structured way through the shortlist, start with the measuring the return.

Verdict

JivoChat’s five free seats are a strong hook, but the working product is per-agent tiers plus a module menu, and the real monthly cost depends on how many boxes you tick. MyLiveChat keeps the support stack — chat, triggers, knowledge base, optional AI — on one flat, predictable plan, with a free tier whose chats never run out.

Searching for a JivoChat alternative? MyLiveChat covers the same core job — website live chat with optional AI, a built-in knowledge base, and human handoff — with 1 agent free forever, unlimited chats, and flat paid plans from $15/month. Start free and compare on your own site.

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