Flat plans vs per-agent tiers + modules

MyLiveChat vs JivoChat

JivoChat leads with a generous hook — five agents free — and monetizes with per-agent tiers plus a menu of paid add-on modules (WhatsApp, AI, telephony, video calls) that stack on top. MyLiveChat inverts that: one agent free with unlimited chats, then flat plans from $19/month where the core features are included instead of sold as modules.

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Where JivoChat wins

Free seats and channel add-ons.

Five free agents is a genuinely generous entry for a small team, and JivoChat’s add-on menu (WhatsApp, telephony, video, AI) lets a team bolt on channels one module at a time.

Where MyLiveChat wins

A price you can predict.

Per-agent tiers plus per-module add-ons make the real monthly cost hard to know in advance. MyLiveChat’s flat plans include triggers, knowledge base, and optional AI — the bill does not grow a line item per feature.

Decision rule

Module stacking versus all-in flat plans.

Pick MyLiveChat when you want the support stack on one predictable plan. Pick JivoChat when free seats matter most today and you are comfortable assembling (and paying for) modules as you go.

Side-by-side

How the two products separate in practice.

Buying factor MyLiveChat JivoChat
Free plan 1 agent, unlimited chats, free forever 5 agents free, feature-limited
Paid entry price $19/mo flat Basic $28/agent/mo (billed annually)
Higher tiers Seat-based, flat Professional $42, Enterprise $56 per agent/mo
Add-on modules Core features included WhatsApp, AI, telephony, video billed as modules
AI assistant Optional AI on your content, predictable packs AI modules from $13/mo; AI Agent $69/agent/mo
Knowledge base Built-in public help center Not the core product
Longevity Running since 2003 Founded 2012
Best-fit buyer Team that wants one predictable bill Small team that wants max free seats now

Source check, July 17, 2026

  • JivoChat’s public pricing shows 5 agents free on the entry plan, then per-agent tiers (Basic $28, Professional $42, Enterprise $56 per agent/month, billed annually) plus separately billed add-on modules including WhatsApp, AI Assistant, telephony, video calls, and an AI Agent at $69/agent/month.
  • Official source: jivochat.com/pricing. Competitor pricing changes over time — confirm current figures on that page before deciding.
  • MyLiveChat figures reflect our own pricing page: 1 agent free forever with unlimited chats, paid plans from $19/month, no per-conversation charge.
Choose MyLiveChat if

You want the flat, focused option.

  • You want one flat bill instead of tiers-plus-modules arithmetic.
  • You want unlimited chats on the free plan, not feature-limited seats.
  • You want AI and a knowledge base included in the product, not priced as separate modules.
Choose JivoChat if

Its model matches your plan.

  • You need several free seats immediately and can live with the feature limits.
  • You want to bolt on WhatsApp, telephony, or video as discrete paid modules.
  • Per-agent pricing fits a team that will stay small.

Verdict

JivoChat’s five free seats are a strong hook, but the working product is per-agent tiers plus a module menu, and the real monthly cost depends on how many boxes you tick. MyLiveChat keeps the support stack — chat, triggers, knowledge base, optional AI — on one flat, predictable plan, with a free tier whose chats never run out.

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