Closest SMB comparison

MyLiveChat vs Crisp

Crisp is the closest modern shortlist comparison for MyLiveChat in 2026: both target growing support teams, both bundle chat with broader support workflow, and both avoid Intercom-style per-seat enterprise complexity. The real trade-off is omnichannel breadth and polish versus lower-cost website-first support.

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Where Crisp wins

More day-one inbox breadth.

Crisp's public packaging now pushes shared email, omnichannel inbox, workflow automation, and broader channel coverage harder than a pure website-chat tool.

Where MyLiveChat wins

Lower starting cost and simpler fit.

MyLiveChat stays easier to buy when the main job is website support: live chat, AI answers, knowledge base, and follow-up workflow without a $45 or $95 workspace jump.

Decision rule

Website-first support versus broader inbox rollout.

Pick MyLiveChat when web chat remains the center of support. Pick Crisp when email plus messaging-channel breadth is a hard requirement now, not a staged next step.

Side-by-side

How the two products separate in practice.

Buying factor MyLiveChat Crisp
Entry pricing $19/mo paid entry, plus free forever plan $45/mo Mini, $95/mo Essentials
Included seats at first paid tier 3 seats 4 seats on Mini
Shared email inbox Available in support workflow Mini and above
Omnichannel inbox Website-first, staged expansion Essentials and above
AI pricing shape Predictable packs and spend caps Included AI credits by workspace tier
Ticketing portal Support follow-up workflow built in Public ticketing system on Plus
External app ecosystem Practical API and key integrations 100+ integrations on Plus
Best-fit buyer Lean website support team SMB needing broader inbox earlier

Source check, May 7, 2026

  • Crisp public pricing shows Free, Mini at $45/month, Essentials at $95/month, and Plus at $295/month with omnichannel inbox, workflow automation, and ticketing increasing by plan.
  • Official sources: crisp.chat/en/pricing and crisp.chat/en.
Choose MyLiveChat if

You want the cleaner website-support wedge.

  • Live chat, AI answers, knowledge base, and follow-up workflow are the real requirements.
  • You want lower baseline cost and less pressure to buy a broader inbox before the team needs it.
  • You want a more explicit staged rollout around omnichannel rather than paying for breadth immediately.
Choose Crisp if

You need broader channels now, not later.

  • Shared email and messaging-channel consolidation are already shortlist blockers.
  • You value a more polished inbox UX and built-out automation builder at the workspace level.
  • You are comfortable paying a higher base price to get omnichannel posture sooner.

Verdict

Crisp is the sharper competitor if the evaluation already assumes a broader inbox. MyLiveChat is the better fit when the team wants to win the website-support use case first, keep costs predictable, and avoid buying omnichannel breadth before it materially changes outcomes.

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