Unlimited free chats vs a capped free plan

MyLiveChat vs Chatra

Chatra and MyLiveChat compete for the same small-team buyer, and both offer a one-agent free plan — but the caps differ where it matters. Chatra’s plans page caps the free tier’s monthly chats, with unlimited conversations starting on Essential at $31/agent/month ($25 annual). MyLiveChat’s free plan is one agent with unlimited chats, and paid plans start at $19/month flat.

Start free on MyLiveChat Back to full comparison
Where Chatra wins

A polished small-team messenger.

Chatra’s widget and agent apps are clean and friendly, with a group-messenger feel, typing insights, and an easy setup that small stores in particular have always liked.

Where MyLiveChat wins

The free plan that stays useful.

A free plan with a monthly chat cap stops being a plan the day your site gets traffic. MyLiveChat’s free tier is unlimited chats forever, so you upgrade for seats and features — not because a counter ran out.

Decision rule

Cap-driven upgrades versus growth-driven upgrades.

Pick MyLiveChat when you want the free plan to survive real traffic and paid plans to start cheaper. Pick Chatra when its specific messenger UX is the thing your team wants.

Side-by-side

How the two products separate in practice.

Buying factor MyLiveChat Chatra
Free plan 1 agent, unlimited chats, free forever 1 agent free, monthly chat cap
Paid entry price $19/mo flat Essential $31/agent/mo ($25 annual)
Higher tier Seat-based, flat Pro $41/agent/mo ($33 annual)
Unlimited chats On every plan, including free On paid plans
Knowledge base Built-in public help center Not the core product
AI assistant Optional AI trained on your content Bot features on paid tiers
Longevity Running since 2003 Founded 2015
Best-fit buyer Team that wants a durable free plan Small team that loves its messenger UX

Source check, July 17, 2026

  • Chatra’s public plans page shows a free plan for one agent with a monthly chat cap, Essential at $31/agent/month ($25/agent/month billed annually), and Pro at $41/agent/month ($33/agent/month billed annually), with unlimited monthly chats on the paid plans.
  • Official source: chatra.com/plans. Competitor pricing changes over time — confirm current figures on that page before deciding.
  • MyLiveChat figures reflect our own pricing page: 1 agent free forever with unlimited chats, paid plans from $19/month, no per-conversation charge.
Choose MyLiveChat if

You want the flat, focused option.

  • You want a free plan that does not stop working when traffic arrives.
  • You want a lower paid entry ($19/month flat versus $31/agent/month).
  • You want a knowledge base and optional AI in the same product.
Choose Chatra if

Its model matches your plan.

  • Chatra’s messenger-style UX is what your team wants day to day.
  • One agent and a modest chat volume fit inside its free cap.
  • Per-agent pricing is comfortable at your team size.

Verdict

Chatra is a likeable product for very small teams, but its free tier is capped where it counts. MyLiveChat gives the same small team unlimited free chats forever, then cheaper paid plans — so the upgrade happens when the team grows, not when a counter runs out.

Free forever for 1 agent

Give every visitor an instant way to reach you.

Launch live chat, connect your knowledge base, and add AI answers when you are ready. No credit card, no trial clock.

Get Started Free View Demo