Free entry vs paid base + add-ons

MyLiveChat vs Olark

Olark is a long-running, well-liked live chat tool — but there is no free plan: human live chat starts at $29/agent/month, feature add-ons (PowerUps) bill separately on top, and its AI Website Agent is a separate product at a much higher flat price. MyLiveChat starts free forever for one agent with unlimited chats, and the paid plans from $19/month include the features rather than selling them back as add-ons.

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Where Olark wins

A focused, mature chat product.

Olark has been a straightforward, reliable chat tool for years, with clean reporting and a no-nonsense agent experience that small teams like. Its new AI agent is a serious, unlimited-conversation offering for teams ready to pay for it.

Where MyLiveChat wins

Free to start, features included.

MyLiveChat’s free plan is a real plan — one agent, unlimited chats, forever. Paid plans cost less than Olark’s base seat price and include triggers, knowledge base, and optional AI without PowerUp-style add-on line items.

Decision rule

Included features versus a base price plus add-ons.

Pick MyLiveChat when you want a free start and an all-in flat price. Pick Olark when its specific agent experience or its unlimited-conversation AI agent justifies a paid base plus add-ons.

Side-by-side

How the two products separate in practice.

Buying factor MyLiveChat Olark
Free plan 1 agent, unlimited chats, free forever No free plan (trial only)
Paid entry price $19/mo flat $29/agent/mo human live chat
Feature add-ons Included in plans PowerUps billed separately per feature
Widget branding Removal on affordable paid plans Non-branded chatbox sold as an add-on
AI offering Optional AI on your content, predictable packs AI Website Agent at $400/mo (billed annually)
Knowledge base Built-in public help center Not the core product
Longevity Running since 2003 Founded 2009
Best-fit buyer Team that wants free entry and flat cost Team happy to pay per agent plus add-ons

Source check, July 17, 2026

  • Olark’s public pricing shows human-only live chat at $29/agent/month (no free plan), a Standard AI Website Agent at $400/month billed annually including one human seat, and feature add-ons (PowerUps) such as a non-branded chatbox billed separately.
  • Official source: olark.com/pricing. Competitor pricing changes over time — confirm current figures on that page before deciding.
  • MyLiveChat figures reflect our own pricing page: 1 agent free forever with unlimited chats, paid plans from $19/month, no per-conversation charge.
Choose MyLiveChat if

You want the flat, focused option.

  • You want to start free and only pay when the team grows.
  • You want branding control, triggers, and a knowledge base included rather than as priced add-ons.
  • You want optional AI at a predictable cost instead of a $400/month AI product.
Choose Olark if

Its model matches your plan.

  • Your team specifically prefers Olark’s agent console and reporting style.
  • You want its unlimited-conversation AI Website Agent and the price fits.
  • Per-agent pricing with à-la-carte PowerUps matches how you budget.

Verdict

Olark remains a solid paid chat tool, and its AI agent is a bold, unlimited-usage bet for teams ready to spend. MyLiveChat is the better fit when you want a genuinely free start, flat paid plans that undercut Olark’s base seat price, and the features in the box instead of on the add-on menu.

Free forever for 1 agent

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