Live chat for e-commerce

The shopper stalled at checkout is one question from buying.

E-commerce lives and dies by funnel friction: the shopper who hesitates at shipping costs, the size question nobody was there to answer, the returns-policy doubt at the payment step. MyLiveChat watches the funnel in real time — visitor monitoring shows who is stalling where, proactive invitations open the conversation at the moment of doubt, and an optional AI assistant answers shipping, returns, and product questions around the clock.

Start free All use cases
E-commerce

Rescue the stalled checkout

Visitor monitoring shows a shopper parked on the cart or checkout page; a proactive invitation — "Any questions about shipping?" — opens the conversation while the sale is still alive.

E-commerce

Answer the pre-purchase question instantly

Shipping times, returns, sizing, stock: the optional AI assistant answers from your own policies and pages 24/7, and hands off to a human with the transcript when the question is the sale.

E-commerce

Works where your store works

Real plugins for WooCommerce, Shopify, BigCommerce, Magento, and OpenCart — and one script tag for everything else. Unlimited chats on every plan, so peak season is not a billing event.

Playbook

The store chat playbook.

The moment What MyLiveChat does
Shopper stalls on the cart page Proactive invitation at the moment of doubt
"How long is shipping to me?" AI answers from your policy pages, 24/7
"Can I return it if it does not fit?" Knowledge base + AI answer before the doubt kills the sale
Order vs product vs shipping question Department routing to the right person
Black-Friday traffic spike Unlimited chats on every plan, including free
Shopper returns two days later Transcript history keeps the conversation

Store-platform install guides

Is this your store?

  • Cart and checkout pages leak buyers who had one unanswered question.
  • Shipping and returns questions repeat enough that AI could absorb most of them.
  • Peak-season chat volume should not change what you pay.

Store chat pays for itself one rescued checkout at a time. MyLiveChat opens the conversation at the moment of doubt, answers the shipping-and-returns long tail with AI trained on your own policies, and installs in minutes on every major store platform — free for one agent, with chats that never meter.

Free forever for 1 agent

Give every visitor an instant way to reach you.

Launch live chat, connect your knowledge base, and add AI answers when you are ready. No credit card, no trial clock.

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