Live chat for law firms

The potential client on your site will call someone today.

Someone researching a lawyer is usually in a hurry and comparing three firms in as many tabs. MyLiveChat turns that visit into an intake conversation: pre-chat questions capture matter type and urgency, live chat or an offline form catches them in and out of office hours, and every inquiry lands as a transcript your intake process can act on — not a voicemail.

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Law Firms

Intake, structured

Pre-chat questions ("What type of matter? How urgent?") qualify the inquiry before anyone spends billable time, and route family, injury, and business matters to the right people.

Law Firms

Answer logistics, not legal questions

The AI assistant handles the public layer — practice areas, office hours, consultation booking, what to bring — from your own published pages. It gives information about the firm, not legal advice.

Law Firms

Nothing lost after hours

Legal problems do not keep office hours. Offline messages and transcripts mean the Sunday-night inquiry is Monday morning’s first callback, with context.

Playbook

The legal intake playbook.

The moment What MyLiveChat does
Visitor compares three firms in three tabs A responsive chat is the differentiator
"Do you handle family law?" AI answers from your practice-area pages
Urgent matter, Sunday night Offline message captures it with urgency flagged
Wrong practice area Pre-chat routing sends it to the right desk (or politely declines)
Consultation booking Handoff to intake staff with the transcript
Conflict-check needs the details Transcript history has them, timestamped

Information, not legal advice

  • A website chat is an intake and information channel: practice areas, logistics, scheduling. Configure the AI on your published pages only, and keep case-specific discussion where your professional obligations put it — in the engagement, not the widget. Privacy posture (SSL, GDPR support, DPA, self-hosted option) is documented on the trust & compliance page.

Is this your team?

  • Potential clients reach voicemail and then call the next firm on the list.
  • Intake should arrive qualified by matter type, not as "please call me back."
  • After-hours inquiries deserve a structured capture, not a lost call.

Legal marketing spends heavily getting a potential client to the website; chat is what stops them leaving unheard. MyLiveChat structures the intake — qualified, routed, timestamped — and keeps the AI on the information layer where it belongs. One agent free forever fits a solo practice; flat plans fit the firm.

Free forever for 1 agent

Give every visitor an instant way to reach you.

Launch live chat, connect your knowledge base, and add AI answers when you are ready. No credit card, no trial clock.

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