Live chat for agencies

One account. Every client site.

Agencies buy chat twice: once for their own pipeline, and once for every client site they manage. MyLiveChat allows unlimited websites on one account — so the same dashboard runs your agency site and your clients’ sites, pre-chat questions qualify the project leads, and transcripts become deliverables you can hand to the client.

Start free All use cases
Agencies

Unlimited sites, one login

Every plan — including free — supports unlimited websites. Add a client site by pasting the snippet; manage every widget, trigger, and transcript from one dashboard instead of ten logins.

Agencies

Qualify before you spend an hour

Pre-chat questions ("budget range?", "timeline?") turn anonymous visitors into qualified project leads before anyone books a discovery call.

Agencies

Transcripts as client deliverables

Every conversation persists. Monthly transcript reviews become part of the retainer: what visitors asked, what stalled them, which page needs work.

Playbook

The agency chat playbook.

The moment What MyLiveChat does
New client site goes live Paste the snippet — chat is part of your launch checklist
Visitor asks about services Pre-chat questions qualify budget and timeline first
Client wants proof of value Transcript history is the report
Different client, different brand Widget appearance configured per site
Question needs the client, not you Offline message routes it; transcript keeps the context
Retainer review meeting Chats show what the website fails to answer

Priced for a portfolio, not per site

  • Per-site pricing punishes exactly the way agencies work. MyLiveChat plans are flat — one agent free forever, paid plans from $15/month — and none of them meter the number of websites. See pricing.

Is this your team?

  • You manage chat on several client sites and want one dashboard, not one login per client.
  • Project leads should arrive qualified, not as anonymous "contact us" rows.
  • You want to resell chat setup as a service without a per-site license eating the margin.

For an agency, chat is both a product you use and a service you deliver. MyLiveChat prices it like a portfolio tool: unlimited websites on one flat plan, per-site branding, and transcripts that turn into client-facing proof of what the website conversation is actually about.

Rollout

Standing chat up across a client portfolio.

The first client site is a project; the fifth is a process. Agencies that do well with chat build a repeatable launch - a briefing template, a branding checklist, an agreed answer for who staffs the queue - and then run it per client rather than negotiating it each time.

  • Agree who answers before the widget goes live: your team, the client’s, or yours during business hours and an offline form after.
  • Match each widget to the client’s brand rather than shipping the default; appearance settings are per site, so this is a checklist item, not a build.
  • Keep a separate canned-response set per client. A shared library sounds efficient and produces answers in the wrong voice.
  • Decide what the client sees each month, and set the reporting rhythm at launch while they are still interested.

Co-branding and running several brands cover the mechanics; working with outsourced agents covers the staffing model when the answering is not yours.

Pitfalls

What bites agencies at the fifth client.

Scope creep in the queue is the usual one. Chat starts as a lead channel for a client and quietly becomes their support desk, staffed by people who were priced for something else. A written service level - hours, response target, what is in scope - prevents the argument six months later; writing a chat SLA is the short version.

The second is reporting that nobody reads. A monthly export of chat counts proves activity, not value. Clients respond to the number of qualified enquiries chat produced and what happened to them, which means tagging conversations consistently from the start - the habit described in tagging and categorisation - and framing the result the way reporting to leadership suggests.

The third is the handover you never planned. Clients leave, and the chat account, the transcripts and the canned library have to go with them or be cleanly retired. Deciding that at the start is a five-minute conversation; deciding it during an offboarding is not.

Common questions

Live chat for agencies: common questions.

Can we run chat across several client websites?
Yes. Each client site gets its own deployment with its own settings, appearance and agents, so conversations and data stay separated per client rather than pooled into one account.
Can the widget match each client's brand?
Yes. Appearance, colours, position and the launcher are configurable per deployment, so the widget looks like it belongs on that client's site rather than like a bolted-on tool. Branding options vary by plan, which the pricing page sets out.
Who actually answers the chats, us or the client?
Either. Some agencies staff the queue as a managed service, some hand the console to the client's team and keep ownership of setup and reporting. Departments and agent accounts support both shapes, including a mix where you cover out of hours.
What can we report back to clients?
Conversation volume, response times, ratings and the transcripts themselves. The most valuable reporting is usually qualitative: the recurring questions in the transcripts tell a client what their website fails to explain, which is work you can then quote for.
How quickly can we launch on a new client site?
Installation is a snippet in the site's shared template, so the technical step is small. The work that decides whether it succeeds is the configuration around it: hours, routing, greeting and the first set of canned responses.
How does pricing work as we add clients?
Plans are flat per agent rather than metered per conversation, so a client having a busy month does not change the bill. A single agent is free forever, which is a practical way to trial the widget on a client site before committing.
Free forever for 1 agent

Give every visitor an instant way to reach you.

Launch live chat, connect your knowledge base, and add AI answers when you are ready. No credit card, no trial clock.

Get Started Free View Demo