| New client site goes live |
Paste the snippet — chat is part of your launch checklist |
| Visitor asks about services |
Pre-chat questions qualify budget and timeline first |
| Client wants proof of value |
Transcript history is the report |
| Different client, different brand |
Widget appearance configured per site |
| Question needs the client, not you |
Offline message routes it; transcript keeps the context |
| Retainer review meeting |
Chats show what the website fails to answer |