Integrations

Send chat notifications to Slack

2026-04-27 08:08 284 views

Get the webhook URL from Slack

  1. In Slack, go to Apps -> Browse apps -> search Incoming Webhooks.
  2. Add the integration, pick a channel (e.g. #support), and copy the webhook URL.

Wire it up in MyLiveChat

  1. Dashboard -> Integrations -> Slack.
  2. Paste the webhook URL.
  3. Pick which events you want notified: New chat, Missed chat, AI handoff requested.
  4. Save.
A test message lands in your channel immediately so you know it works.
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