Full size Website Entry points All Chat Modes A single view of dialog chat, embedded chat, chat button, widget and direct chat link options.
Full size Website Dialog chat Dialog Chat Window A pop-up chat experience for websites that want a focused conversation view.
Full size Website Embedded chat Embedded Chat A live chat session running directly inside the page layout without opening a separate window.
Full size Website Inline chat Inline Chat An inline chat layout that keeps the conversation attached to the page content.
Full size Visitor Pre-chat Pre-Chat Window A pre-chat form that captures visitor details before routing the request to the right team.
Full size Visitor Live chat Live Chat Window The active visitor chat window where agents and customers exchange messages in real time.
Full size Visitor Proactive chat Chat Invitation A proactive invitation prompt that reaches visitors while they browse the site.
Full size Dashboard Invitation design Invitation Templates A range of proactive invitation templates for different brands and campaign styles.
Full size Dashboard Automation Invitation Triggers Rules that launch invitations automatically based on visitor timing and behavior.
Full size Visitor Offline capture Offline Message Window The offline contact experience visitors see when agents are unavailable.
Full size Visitor Post-chat Exit Survey A survey step that collects feedback at the end of the conversation.
Full size Agent Workspace Main Agent Workspace The main console view where agents monitor incoming requests and active conversations.
Full size Agent Monitoring Current Visitors A visitor monitoring view showing who is online and ready for outreach.
Full size Agent Shortcuts Canned Responses Quick reply management for recurring questions and faster support workflows.
Full size Agent Geo view Visitor Map Location details that help agents understand where visitors are connecting from.
Full size Agent Attachments File Transfer A live support session with image and file sharing during the chat.
Full size Dashboard Overview Dashboard Overview A control panel view for managing chat operations, deployment and settings from one place.
Full size Dashboard Routing Departments Department setup for routing visitors to the right team or queue.
Full size Dashboard Widget setup Widget Settings Widget setup controls for choosing the launcher look and on-site behavior.
Full size Dashboard Deployment Inline Deployment Inline chat configuration for matching the chat area to the site layout.
Full size Dashboard Data capture Custom Fields Flexible fields that capture the information each business needs before or during the chat.
Full size Dashboard Branding White Labeling Branding controls for teams that want a clean, white-label live chat experience.
Full size Dashboard Routing Auto Distribution Automatic assignment of new chat requests so teams can respond faster and more evenly.
Full size Analytics Team performance Agent Analytics A reporting screen focused on agent activity and performance trends.
Full size Analytics Volume trends Chats per Hour Hourly traffic reporting that helps teams plan staffing and monitor peaks.
Full size Analytics Session history Session Analytics Session reporting with details about chat outcomes and volume over time.
Full size Analytics Quality tracking Customer Satisfaction A satisfaction report for measuring how visitors rate the support they received.
Full size Reports Transcripts Chat Transcript Archive Stored transcripts that make it easy to review previous conversations and follow up.
Full size Mobile Sign in Mobile Login The mobile sign-in screen for agents who need to stay connected on the move.
Full size Mobile Visitor queue Mobile Visitor List A mobile view of current visitors and the active support queue.
Full size Mobile Active chat Mobile Chat Window A live support conversation handled from the mobile app.
Full size Mobile Chat list Mobile Chat List A list of conversations on mobile for switching between support sessions quickly.
Full size Mobile Settings Mobile Settings A settings view for agents managing availability and console preferences on mobile.
Full size Mobile Transcripts Mobile Transcripts Transcript history on mobile for reviewing previous conversations while away from the desk.