Live chat for SaaS

One widget for pre-sales and support.

SaaS teams run two conversations on the same site: the pricing-page visitor deciding whether to trial, and the logged-in user hitting a wall. MyLiveChat covers both with one widget — proactive invitations on high-intent pages, a built-in public knowledge base plus optional AI to deflect the repetitive tickets, and a REST API and webhooks to move conversation data into the rest of your stack.

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SaaS

Convert the pricing-page visitor

Visitor monitoring shows who is comparing plans right now; a well-timed invitation turns "reading" into "asking." Pre-chat questions qualify the lead before an agent spends a minute.

SaaS

Deflect before you staff

The built-in knowledge base answers the questions you have already answered, and the optional AI assistant — trained on your docs and site — resolves the long tail, handing off to a human with the transcript when it should.

SaaS

Wire chat into your stack

A documented REST API and webhooks let you push transcripts, leads, and events into your CRM and tooling, so chat is a data source rather than a silo.

Playbook

The SaaS chat playbook.

The moment What MyLiveChat does
Visitor parks on the pricing page Proactive invitation with a pre-chat qualifier
"How do I…" for the tenth time Knowledge base article + AI answer, 24/7
Question needs an engineer Department routing to the right team
Trial user goes quiet Transcript history gives the follow-up context
Data belongs in the CRM REST API v1 + webhooks move it there
Support outside office hours AI answers; offline messages catch the rest

Built for the way SaaS buys software

  • No per-conversation metering, no per-resolution AI fees, no seat-tier ladder for core features. One agent is free forever with unlimited chats; paid plans start at $19/month flat. The API documentation is public — evaluate the integration before you create an account.

Is this your team?

  • Your pricing page gets traffic that leaves without talking to anyone.
  • Repeat how-to questions are eating agent hours a knowledge base and AI could absorb.
  • You want chat data flowing into your CRM via API and webhooks, not trapped in a widget.

For a SaaS team, chat earns its place twice — once in the funnel and once in the queue. MyLiveChat does both jobs on one flat plan, with a public API, a built-in knowledge base, and optional AI that deflects without metering every resolution.

Free forever for 1 agent

Give every visitor an instant way to reach you.

Launch live chat, connect your knowledge base, and add AI answers when you are ready. No credit card, no trial clock.

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