Live chat for hotels & travel

The guest deciding at midnight is your highest-intent visitor.

Travel is booked across timezones, at night, on impulse — exactly when the front desk is busiest or asleep. MyLiveChat answers the pre-booking questions (parking, pets, check-in times, cancellation policy) with live chat when staffed and an optional AI assistant trained on your own pages the rest of the time, so the booking finishes instead of drifting to an OTA.

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Hotels & Travel

Answer at booking time, any timezone

The guest comparing rooms at 1am has a question standing between them and the reservation. The AI assistant answers from your published policies around the clock, and hands off with the transcript when a human should take it.

Hotels & Travel

Kill the OTA detour

Guests drift to booking platforms because direct sites do not answer. A visible chat that responds — "yes, the rate includes breakfast" — keeps the direct booking and its margin.

Hotels & Travel

Front desk, unburdened

Parking, pets, early check-in, airport transfer: the repetitive layer moves to the knowledge base and AI, and the phone rings less during checkout rush.

Playbook

The hotel chat playbook.

The moment What MyLiveChat does
"Is breakfast included?" at 1am AI answers from your rate and policy pages
"Can we check in early?" AI answers; hands off to the desk when it is a judgment call
Guest hesitates on the booking page Proactive invitation at the moment of doubt
Group or event inquiry Department routing to sales, transcript attached
No one at the desk overnight Offline messages capture it for the morning shift
Guest returns to finish booking Transcript history keeps the thread

Is this your team?

  • Your bookings come from timezones your front desk does not staff.
  • You want direct bookings to stop leaking to commission-charging platforms.
  • The same ten questions interrupt the desk all day.

Hospitality chat has one job: answer the pre-booking question before the guest opens another tab. MyLiveChat does it with an AI trained on your actual policies, a human handoff for judgment calls, and a free tier that fits a single property — unlimited chats, even in high season.

Free forever for 1 agent

Give every visitor an instant way to reach you.

Launch live chat, connect your knowledge base, and add AI answers when you are ready. No credit card, no trial clock.

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