Live chat for healthcare

Answer the front-desk questions online.

Most of what a clinic’s front desk answers all day — hours, locations, insurance accepted, how to book, what to bring — involves no patient data at all. MyLiveChat puts those answers on your website: live chat when staff are available, a knowledge base and optional AI assistant for the rest of the day, and a clear, honest line about where protected health information does and does not belong.

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Healthcare

Deflect the phone queue

Hours, directions, insurance networks, appointment prep: the questions that jam the phone line are exactly what a public knowledge base and an AI assistant trained on your own site answer well, around the clock.

Healthcare

Route to the right desk

Department routing separates scheduling, billing, and general questions, so each conversation lands with the staff who can actually resolve it — with the transcript attached.

Healthcare

Encrypted, permissioned, exportable

Every chat runs over SSL. GDPR support, a Data Processing Agreement, account permissions, and transcript history are part of the product — see the trust & compliance page for the full picture.

Playbook

The clinic chat playbook.

The moment What MyLiveChat does
"Are you open Saturday?" ×40 a day Knowledge base + AI answer, no staff time
"Do you take my insurance?" AI answers from your published coverage pages
Scheduling vs billing questions Department routing to the right desk
After-hours visitor AI + offline messages capture the request
Staff need context on a follow-up Transcript history keeps the thread
PHI enters the conversation Move to your established clinical channel

The HIPAA boundary, stated plainly

  • HIPAA-compliant deployment is available via the self-hosted option only, where we will sign a BAA. Our managed cloud is not HIPAA-compliant, so website chat on the managed cloud should handle general questions — hours, insurance networks, booking logistics — and keep protected health information out of the conversation. Full details on the trust & compliance page.

Is this your team?

  • Your front desk repeats the same non-clinical answers dozens of times a day.
  • You want after-hours coverage for logistics questions without after-hours staffing.
  • You need the compliance story stated honestly before you evaluate — not discovered after.

Healthcare websites do not need chat to discuss diagnoses — they need it to stop the phone ringing about hours and insurance. MyLiveChat handles that public, non-PHI layer well and is honest about the boundary: PHI workloads belong on the self-hosted deployment with a BAA, not the managed cloud.

Free forever for 1 agent

Give every visitor an instant way to reach you.

Launch live chat, connect your knowledge base, and add AI answers when you are ready. No credit card, no trial clock.

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